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For over 14 years, Layam has supported a Middle Eastern enterprise’s offshore development centre in India through recruitment, HR, payroll, compliance and workplace support. This ongoing partnership continues to provide a dependable operating foundation while the client retains control of technology and project delivery, along with ownership of its intellectual property.
Partnership
14+
years
Workforce
100+
staff managed
Retention
90%+
reported
Cost efficiency
35%
approximate savings against local benchmark cost
Client Overview
The client is a Middle Eastern enterprise with an India offshore development centre supporting business application work. The engagement scope covers support for application design, development and testing, together with manpower and administrative services. The client’s identity is withheld for confidentiality.
The
Challenge
The client needed an offshore operation that could support its business application requirements without giving up control of strategic delivery. Access to people was one part of the requirement. The centre also needed a dependable operating structure for hiring, employee administration, facilities and statutory compliance.
Confidentiality, governance and disciplined commercial administration were central to the arrangement. Responsibilities needed to be clear: who would manage the workforce and workplace, and who would remain accountable for technical decisions, project execution and business results?
Layam therefore designed the mandate as a workforce mobilisation programme, starting with plant realities and working backwards from the required hiring outcome.
Managed ODC services in India
Layam provided managed ODC services in India, taking responsibility for the non-technical operating support around the client’s teams. The client retained control of technology operations, project delivery, business outcomes, governance and intellectual property. This division of responsibilities allowed the offshore team to operate within the client’s delivery structure, supported by Layam’s local administration.
Workforce and operational support for the India ODC
01
Offshore workforce management and payroll administration
Layam managed recruitment and onboarding, followed by ongoing HR services, payroll administration and attendance coordination. Bringing these activities within one support scope connected workforce mobilisation with the continuing administration needed to sustain the team.
02
Statutory compliance and infrastructure support
Statutory compliance, infrastructure support and facility support formed part of Layam’s responsibilities. Compliance was embedded in the operating scope alongside employee and workplace administration, with a review rhythm that included quarterly audits. The engagement summary reports zero compliance issues.
03
Clear ownership across the operating model
The arrangement defined distinct areas of responsibility. Layam managed the operational support layer; the client retained strategic and technical command. This matters because operating an offshore centre involves both local administration and delivery decisions, and the two need clearly assigned owners.
Layam responsibility
Client responsibility
04
A regular rhythm for oversight
Weekly reviews, monthly dashboards and quarterly audits provided a recurring structure for oversight. The engagement also delivered transparent reporting and predictable billing, giving the client visibility into the support operation and its commercial administration.
Together, these elements created a support framework that could accommodate the centre’s operating needs while preserving the client’s authority over the work delivered.
Business outcomes
Workforce Continuity
The engagement reports more than 90% workforce retention, with over 100 staff managed within the India ODC. Retention supports continuity by helping preserve knowledge of the client’s applications, working practices and delivery requirements.
Operating cost efficiency
Approximately 35% savings were reported against local benchmark cost structures, indicating a cost advantage for the offshore model in this engagement.
Compliance discipline and operational visibility
Zero compliance issues were reported in the engagement summary. Regular reviews, dashboards and audits accompanied an operating model with defined responsibilities, transparent reporting and predictable billing. These features supported oversight of the centre’s workforce and administration.
A sustained offshore partnership
The reported partnership spans more than 14 years. Alongside the workforce scale and retention figures, that duration demonstrates continued use of the support model. For international businesses evaluating an offshore development centre in India, the business value lies in a stable operating foundation that supports the client’s offshore delivery organisation while leaving strategic and technical control with the client.
What this demonstrates about Layam
This engagement illustrates Layam’s role as an offshore enablement partner. Its contribution extends across the workforce lifecycle and the practical requirements of running an India centre, including compliance, payroll and workplace support. Clients retain ownership of their technical agenda while Layam manages the operating responsibilities within its scope.
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